COURSE MATERIALS

Our course materials have been designed by a panel of ITIL experts with more than 15 years of industry experience in IT Service Management. MyITstudy has created a time-tested methodology, which is backed by high pass rates. We provide students with all the materials they need, including workbooks, chapter test books, a final test booklet, process charts, case studies and gift packs. The study material details the goals, objectives and basic concepts of core ITIL processes and functions everything students need to know to pass the exam. It seamlessly combines real-life examples with ITIL concepts to help students effectively implement ITIL concepts in their organizations. One of the major benefits MyITstudy offers students is one month of free access to online study materials, which includes process charts, study guides and exam tips.

Students do not have to bring anything to class. All materials are provided!

Student Workbook:

MyITstudy course content has been updated to align with the 2011 syllabus. The workbook contains an introduction along with chapters detailing each stage of the Service Lifecycle:

Service Strategy,
Service Design,
Service Transition,
Service Operation and
Continual Service improvement.

The purpose, value, scope and objectives of each process and function as well as ITIL terminology is explained in detail. This workbook contains simple, yet informative, real-life situations that help students contextualize important ITIL concepts. Each chapter is complemented by a brief chapter test that reinforces retention and application of important concepts.

Chapter Test Workbook:

Students can discuss important concepts during the interactive session after each chapter while they are given feedback on areas of improvement. The chapter test workbook also contains justifications for all the chapter test questions to help students understand each concept.

Mock Exam:

This exam has been modelled after the ITIL Foundation Exam. The mock test is conducted on the second day of class, prior to the actual ITIL Foundation exam. It consists of 40 questions that mimic the type of questions students will see on the real exam. It helps students prepare for the final exam and assists them in understanding their strengths and weaknesses.

Case Study:

Implementing the ITIL framework is as necessary as the knowledge of ITIL concepts is, in creating a successful organization. MyITstudy understands this reality and has prepared case studies based on real-life experiences, which offers a balance between theoretical concepts and implementable knowledge of the ITIL framework. A service topic is chosen and is explained with reference to each component of the Service Lifecycle in ITIL Foundation. With this method, students can get an idea of how to formulate an ITIL culture in their respective organizations to improve service delivery and productivity.